Student Chromebook Problem Report
for students in West Des Moines Community Schools when SCHOOL IS NOT IN SESSION.
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This form is to be used by WDMCS students who need Chromebook support when SCHOOL IS NOT IN SESSION, such as Summer or Winter Break. If you need help during the school year, please see your teacher or Librarian for assistance.
Some basic troubleshooting can be found here:
https://docs.google.com/document/d/1Oga8O_orP26KKQjeILsKm5Z42rESbe-yIl_G8CqTnMs/edit?ts=5fad679a
If your problem isn't listed or you still need further help, please continue filling out this form and a technician will be in touch soon!
Have you read through the basic troubleshooting document above? *
Student First Name *
Student Last Name *
Student ID Number *
Student School *
Your name (if different from student name above, for example a parent)
Phone number tech dept should use to contact you *
This should be YOUR phone number so we can get in touch with YOU directly regarding this repair.
Email address tech dept should use to contact you *
If we have no questions, we'll send you an email with further information on what to do. Please double check to make sure you're leaving a valid email address, and please be sure to check your email!
Tag number of the broken Chromebook *
On the bottom of the Chromebook, you'll find a white sticker with a barcode. Enter those characters here.
What is wrong with the Chromebook? *
IF YOU CHOOSE "OTHER" PLEASE BE DESCRIPTIVE.  THANK YOU!
Required
Please read the following:
As mentioned at the top of this page, this form is to be used by WDMCS students who need Chromebook support when SCHOOL IS NOT IN SESSION, such as Summer or Winter Break. If you need help during the school year, please see your teacher or Librarian for assistance.

If you are filling this out during a break from school, we will call or email you directly to provide further instruction. Please watch your email and your phone!  We may call you from a number that is not listed in your phone, so please pick up... We aren't telemarketers.  :)

Most often you will hear from us within the same or next business day, but please allow us up to two business days to get back to you. Please don't enter a second ticket for the same issue unless it's been more than 48 hours and you have not heard from us!

Thank you!
-WDMCS Technology Department
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